We Believe in the Power of PEOPLE
Busy call centers. Automated attendants. NOT our style.
While the latest-and-greatest communication technology allows us to cut corners and reduce staff when it comes to Customer Care, we won’t do that. We believe there’s no replacement for the power of people when it comes to our customer relationships.
It’s the non-negotiable way we do business.
With people at the heart of what we do, we’re passionate about the human touch when it comes to listening and supporting our customers’ product and service needs. Whether it’s questions or challenges with orders, documentation requirements, shipments, or broker relationships, we’ll be there, every step of the way.
We make things right.
When customers call, they’ll talk to another human being who is committed to making their world right. We appreciate being their amazing partner of choice, and they won’t be “passed off” to automated systems and faceless voicemail boxes. Each will have their own representative who will do the legwork for them, so they don’t have to.
We make our customers’ business personal.
We know it can’t be an amazing experience unless everyone’s on board. For that reason, we ask all of our team members—no matter their role—to make caring for our customers their first priority. It’s an important part of our company culture and one that makes us particularly proud. We hope our customers agree, it’s a refreshing approach they won’t find with other partners; and one that really make us shine.